Privacy Policy

Effective Date: 5 November 2025

This Privacy Policy explains how RGDG SYSTEMS – FZCO (“we”, “us”, or “our”) collects, uses, stores, shares, and protects personal information when you use the R8 mobile app, website, and related services (the “Service”).
We respect your privacy and process personal data in accordance with applicable data protection laws.

1. Data Controller

RGDG SYSTEMS – FZCO
Jurisdiction: Dubai, United Arab Emirates
Email: support@r8app.eu

2. Personal Data We Collect

We may collect and process the following data:

Name, email address, phone number
Delivery address and location details
Order history and preferences
Payment-related information (processed via secure payment partners)
Device, log, and usage data (IP address, OS, interactions, performance data)
Messages between you and Chefs or support

3. How We Use Personal Data

To operate and maintain the R8 platform
To facilitate orders, payments, and delivery
To personalize recommendations and improve the experience
To provide customer support and respond to inquiries
To ensure platform safety and prevent fraud
To comply with legal, tax, and accounting requirements
To send notifications or marketing (only where permitted by law)

4. Legal Basis for Processing

We process data based on:

Contract performance (providing the Service)
Legitimate interests (security, platform improvement)
Legal obligations (compliance with regulatory requirements)
Consent (marketing and certain cookie usage)

5. Sharing Personal Data

Your data may be shared with:

Independent Chefs to fulfill your orders
Payment processors for secure transaction processing
Delivery/courier partners where applicable
Hosting, analytics, and communication service providers
Authorities when required by law

We do not sell personal data.

6. International Data Transfers

If personal data is transferred outside your region, we use legally recognized transfer safeguards and ensure comparable protection measures.

7. Data Retention

We retain personal data as long as needed to provide services, comply with legal requirements, resolve disputes, and enforce agreements.

8. Cookies and Tracking

R8 uses cookies and similar technologies for functionality, performance analytics, and personalization. Where required, you will be able to manage or withdraw cookie consent.

9. Your Rights

You may have the right to:

Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent (where processing is based on consent)

To submit a request, contact: support@r8app.eu

10. Security

We use encryption, secure infrastructure, role-based access control, and other safeguards to protect personal information.

11. Children

The Service is not intended for individuals under the age of 18. We do not knowingly collect children’s data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted with the revised effective date. Continued use of the Service indicates acceptance of the updated policy.

13. Contact

If you have questions or concerns, please contact us:
Email: support@r8app.eu